ZORALAB Return & Refund Policy
At ZORALAB, customer satisfaction is our priority. We stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a straightforward, no-hassle return and refund process.
Returns & Exchanges
You may return or exchange any item purchased directly from ZORALAB within 30 days of the delivery date. Returns and exchanges are free of charge — we do not charge any restocking fees. To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging. Please include all accessories, manuals, and documentation that came with the product.
To initiate a return or exchange, please contact our customer support team at [email protected] or call (415) 555-0199. We will provide you with a prepaid return shipping label and detailed instructions. Items returned without prior authorization may not be accepted.
Refund Processing
Once we receive your returned item and verify its condition, we will process your refund. Refunds are issued to the original payment method used during purchase. Please allow up to 10 business days for the refund to appear in your account. The time may vary depending on your financial institution. You will receive an email confirmation from ZORALAB once your refund has been initiated.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software or digital products
- Personalized or custom-made items
- Items marked as final sale on the product page
If you receive a defective or incorrect item, please contact us immediately so we can resolve the issue.
Exchanges
If you would like to exchange an item for a different size, color, or model, please follow the same return process. We will ship the replacement item free of charge once the original item is returned and inspected. Exchange shipping times depend on product availability.
Contact Information
If you have any questions about our Return & Refund Policy or need assistance with a return, please reach out to us:
- Email: [email protected]
- Phone: (415) 555-0199
- Mailing Address: 555 California Street, Suite 2000, San Francisco, CA 94104
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. We aim to respond to all inquiries within 24 hours.
Policy Updates
ZORALAB reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page. We encourage you to review this policy periodically. Your continued use of our services after changes constitutes acceptance of the updated policy.
Thank you for shopping with ZORALAB. We appreciate your trust and look forward to serving you.